Returns & refunds

MotoCampers does not offer change-of-mind returns or exchanges. Each trailer is inspected with you before delivery or collection, so we encourage you to confirm the specification, dimensions and suitability for your vehicle before committing to your purchase.

Nothing in this policy limits or excludes any consumer guarantee you are entitled to under Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product you purchase from MotoCampers is faulty, defective, unsafe, not as described, or not fit for its intended purpose, you are entitled to a remedy under Australian Consumer Law. Depending on the nature of the issue, that remedy may include a repair, a replacement, or a refund, as required by Australian Consumer Law.

This policy applies in addition to, and does not restrict, any rights you have under Australian Consumer Law or any other applicable legislation.

1. 1.Contact us by phone or email with your order details and a description of the issue, along with photos or video where relevant.
2. 2.We assess the claim and advise the appropriate remedy under Australian Consumer Law — repair, replacement or refund.
3. 3.Once agreed, we arrange collection or return of the product and complete the remedy as quickly as we can.

For warranty enquiries, have your proof of purchase ready so we can process your claim without delay.